Shipping and Delivery Policy for Stillwater Aquatics
Effective Date: May 15, 2025
This Shipping and Delivery Policy (“Policy”) outlines the process for shipping and delivering orders placed on Stillwater Aquatics’ website (the “Website”).
Our Commitment
We strive to deliver your aquatic supplies quickly and safely. We partner with reliable shipping carriers to ensure your order arrives on time and in good condition.
Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. You will see the estimated shipping cost before finalizing your purchase.
Free Shipping Offer
We may offer free shipping promotions from time to time. Details of any free shipping offer will be clearly displayed at checkout.
Order Processing
We aim to process orders within 5-7 business days of receiving them. Orders placed outside of business hours or on weekends will be processed on the next business day.
Delivery Times
Once your order is processed, it will be shipped via your chosen shipping method. Estimated delivery times will vary depending on your location and chosen shipping method. We will provide you with an estimated delivery timeframe at checkout.
Tracking Your Order
Once your order ships, you will receive a notification email with a tracking number. You can use this number to track the progress of your delivery on the carrier’s website.
Shipping Restrictions
We currently ship to addresses within India. We reserve the right to restrict shipping to certain areas based on carrier limitations or other factors.
International Shipping
If you are interested in international shipping, please contact our customer service team for more information and a quote. International shipping costs and delivery times may vary significantly.
Delivery Exceptions
We cannot be held responsible for delays caused by unforeseen circumstances such as severe weather, carrier delays, or customs clearance (for international orders).
Damaged or Lost Packages
If you receive a damaged package, please refuse delivery and contact us immediately. If your package is lost in transit, we will work with the carrier to locate it and resolve the issue.
Contact Us
If you have any questions about this Policy or the shipping process, please contact our customer service team by email at info@stillwateraquatics.com