Warranty Policy

Warranty Policy for Stillwater Aquatics

Effective Date: May 13, 2025

This Warranty Policy (“Policy”) outlines the warranty coverage for products purchased on Stillwater Aquatics’ website (the “Website”).

Our Commitment

We stand behind the quality of our products and offer warranties on many of them. This Policy details the warranty coverage and how to make a warranty claim.

Warranty Coverage

The warranty period and coverage vary depending on the specific product. Warranty information can be found on the product page or in the product packaging. Generally, warranties cover manufacturer defects in materials and workmanship for a specified period from the date of purchase as mentioned in the product documentation.

What is Not Covered

This warranty does not cover:

• Damage caused by misuse, neglect, improper installation, or improper maintenance.
• Normal wear and tear.
• Damage caused by acts of God, such as floods or fires.
• Damage caused by unauthorized repairs or modifications.
• Products purchased from unauthorized retailers.
• Live animals and plants.
• Custom-made products.

Making a Warranty Claim

To make a warranty claim, please follow these steps:

1. Contact our customer service team by email at [email protected] within 15 days of experiencing a warranty issue.
2. In your email, specify your order number, the product experiencing the issue, and a detailed description of the problem.
3. If possible, include pictures or videos of the issue to expedite the claim process.
4. Our customer service team will review your claim and may request additional information.
5. If your claim is approved, we will offer one of the following options:
   • Replacement of the defective product with a new one (subject to availability).
   • Repair of the defective product (if possible).
   • Refund of the purchase price.

Important Information

• You must have a proof of purchase (receipt or order confirmation) to make a warranty claim.
• The warranty is only valid for the original purchaser of the product.
• Shipping costs for returning a defective product for warranty service may be your responsibility.

Warranty Disclaimer

This Policy constitutes the sole and exclusive warranty provided by Stillwater Aquatics. Any other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, are hereby disclaimed.

Contact Us

If you have any questions about this Policy or the warranty process, please contact our customer service team by email at info@stillwateraquatics.com